To request an urgent appointment:

• phone us on 020 8514 7761 Monday to Friday from 8:00am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use your NHS account (through the NHS website or NHS App) 

• use our online system (Patient Access) via the link at the top of this page
• phone us on 020 8514 7761 Monday to Friday from 8am to 6:30pm
• Submit an Online Consultation

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We offer extended hours from 6:30pm to 9:30pm on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays.

Hub Appointments 

We work together with Healthbridge Direct Federation to offer extended access GP hub appointments in the evening and on the weekends. These appointments are held at two locations across the borough:

• Ilford Medical Centre (Mon-Fri) 
• Oak Tree Medical Centre (Saturdays)

The Phone Lines are open for pre-bookable appointments only.

Monday to Friday: 5.00pm to 8.00pm

Saturday: 8.30am to 5.00pm

TELEPHONE: 0204 506 8825

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

• Routine appointments are for 10 minutes.
• Please arrive ontime for your appointment time to ensure you do not lose your place
• If you are late by more than 10 minutes you may have to rebook the appointment.
• Only one person may be seen per appointment.
• Please ask for a double appointment if you have more than one problem to discuss or if you think your issue may take some time.
• Please ask reception to book you a translator if you need help with interpreting.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 020 8514 7761 Monday to Friday from 8am to 6.30pm

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

The practice has a policy for home visits requested by patients when they are bed bound, house bound or totally incapable of visiting the surgery.

If you are too ill to attend the surgery to see a doctor, a home visit may be requested by contacting the surgery. Whenever possible please make every effort to come to the surgery rather than request a home visit. This allows the doctor to spend more time with you and to have easier access to medical facilities to help deal with your problems. When a visit is necessary it is helpful if your request is made as early as possible.

The receptionist may ask you to discuss your request for a home visit with the doctor.

• Patients are asked to phone in before 10am for a home visit.
• The clinicians do the home visits or answer their queries over the phone.
• The person taking the request for a home visit will also check that the patient cannot attend the surgery. If the patient is able to attend surgery and the problem is urgent, the person taking the call will need to discuss with the on-call doctor who will advise on course of action – urgent on the day appointment/telephone advise/home visit.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there is a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

The practice is an accredited teaching and training practice, we have doctors who have completed part of their hospital training and are here to gain experience of working in general practice.

We also undertake the teaching of undergraduate medical students, and as part of their training they are encouraged to see patients under supervision you will always be informed in advance if there are students sitting in on your consultation and you will have the opportunity to decline if you so wish.

Care Navigation

Care navigation is a way by which you  can get your matter dealt with quickly by the most appropriate service. This signposting service can be used in many ways e.g. instead of calling the surgery to make an  appointment to see your GP for an antenatal referral our reception staff  will signpost you to the online self referral antenatal booking form.

This will ensure that the referral is done in a timely manner without having to wait for an appointment to see the GP.

When you phone for an appointment to see the GP , the receptionist will ask you details of why you want to see the GP, this is so that the receptionist/care navigator can then assist you in making an appointment with the most appropriate person/service.

You do not have to give any details to the reception staff if you would prefer not to however if you do, it will help the staff to signpost you to the most appropriate service to meet your needs.

The choice to accept any service that you are signposted to is yours, you will not be denied an appointment with the GP.