IMPORTANT MESSAGE - MICROSOFT OUTAGE

The Microsoft outage may affect several of our day-to-day services at the practice.

What does this mean for our patients?

The outage may cause delays with:

💻 Online consultations – Responses to online consultation requests may be delayed.

📱 SMS text messages – We may be unable to send text messages or important patient updates.

📅 Appointment reminders – Any SMS reminders may be delayed or not received.

📧 Hospital letters – There may be delays in receiving and processing hospital correspondence.

🏥 Electronic Discharge Documents (EDDs) – Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.

📄 Referrals – Our ability to prepare and process referral forms may be affected.

✉️ Patient letters and documents – There may be delays in preparing and sending clinical and administrative correspondence.

⏳ Other administrative requests – Some routine tasks may take longer than usual.

What are we doing?

✓ Prioritising urgent clinical matters and patient safety.
✓ Continuing to provide services wherever possible.
✓ Monitoring outstanding work and correspondence.
✓ Working to minimise disruption and delays.

Important Information

If you are awaiting a response to an online consultation or an important text message, please be aware this may take longer than usual.

Thank you for your patience and understanding.