Zero Tolerance

The Ilford Medical Centre upholds a ZERO TOLERANCE POLICY regarding aggressive and abusive behaviour to their staff.

ILFORD MEDICAL CENTRE supports the Zero Tolerance to Abuse.

The organisation believes that any act of violence, aggression or intimidation, verbal or physical, against any member of its staff is unacceptable, whether from patients, visitors, other staff, or members of the general public. As such the Practice is committed to introducing measures to reduce this risk and to putting procedures in place to enable all staff to appropriately deal with a violent situation should it arise.

Any patient who is violent will be removed from the practice list with immediate effect and the incident will be reported to the Police.

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