Care navigation is a way by which you  can get your matter dealt with quickly by the most appropriate service. This signposting service can be used in many ways eg instead of calling the surgery to make an  appointment to see your GP for an antenatal referral our reception staff  will signpost you to the online self referral antenatal booking form. 

This will ensure that the referral is done in a timely manner without having to wait for an appointment to see the GP. 

When you phone for an appointment to see the GP , the receptionist will ask you details of why you want to see the GP, this is so that the receptionist / care navigator can then assist you in making an appointment with the most appropriate person/service.

You do not have to give any details to the reception staff if you would prefer not to however if you do, it will help the staff to signpost you to the most appropriate service to meet your needs.

The choice to accept any service that you are signposted to is yours, you will not be denied an appointment with the GP.